Terms and Conditions
Last updated: May 09, 2025
1. Introduction
Welcome to Alex Taxi Puerto Plata. These terms and conditions outline the rules and regulations for the use of our website and services.
2. Acceptance of Terms
By accessing this website and using our services, we assume you accept these terms and conditions in full. Do not continue to use our website or services if you do not accept all of the terms and conditions stated on this page.
3. Booking and Cancellation
When you book a taxi through our service, you are entering into a contract for transportation services. We strive to provide reliable and punctual service, but external factors may occasionally affect our ability to meet exact timing requirements.
Cancellation Policy:
- Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund.
- Cancellations made between 12-24 hours before the scheduled pickup time will incur a 25% cancellation fee.
- Cancellations made less than 12 hours before the scheduled pickup time will incur a 50% cancellation fee.
- No-shows will be charged the full fare.
4. User Responsibilities
When using our services, you agree to:
- Provide accurate and complete information when making a booking.
- Be ready at the designated pickup location at the scheduled time.
- Treat our drivers and vehicles with respect.
- Pay the agreed fare for the service provided.
- Comply with all applicable laws and regulations during your journey.
5. Limitation of Liability
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and services. Our liability is limited to the amount paid for the specific transportation service.
6. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: +1 (849) 884-4457